LAJacket is on a mission to raise the bars of customer service. To make sure every buyer has the best experience with us, we offer order cancellation policies. Following are the policies that are implemented for order cancellation.
Orders can be canceled within 24 hours of order placement
- Dispatched orders cannot be canceled
- Customized orders cannot be canceled
Following are the percentages refunded if:
- 100% – If the order is canceled within 24 hours with shipping charges
- 70% – If the order is canceled within 48 hours with shipping charges
- 0% – If the order is canceled within 72 hours with shipping charges
- 0% – If the order is canceled within 72 hours with no shipping charges
To cancel the order, the following steps need to be followed:
- Reach customer support via WhatsApp
- Wait for 24 hours until the CSR responds
- Raise the order cancelation claim and get your order canceled
However, in case you wish to change details like address or delivery date, you really don’t have to cancel the order, rather you can request the support representatives to change the information for you.
LAJacket is a customer-centric firm and believes in being highly approachable to customers. The formed policies help us and the customers to practice transparent dealings.